Welcome to Whimsy Moon. By using this website and placing an order, you agree to the terms below.
Business Information
Whimsy Moon is a small online shop based in the Netherlands
Email: info@whimsymoonstudio.com
Products
All products are designed with care and attention to detail.
Please note that colors may vary slightly depending on your screen.
Orders
By placing an order, you agree to provide accurate and complete information.
We reserve the right to refuse or cancel orders if:
- Information is incorrect
- Fraud or misuse is suspected
Shipping
Orders are processed within 1–3 business days.
Delivery times are estimates and may vary.
Whimsy Moon is not responsible for delays caused by postal services or customs.
Payments
All payments are processed securely through trusted third-party providers.
Orders will only be processed after payment has been received.
Right of Withdrawal (Returns)
You have the right to return your order within 14 days of receiving it, in accordance with EU law.
Conditions:
- Items must be unused and in original condition
- Return shipping costs are the responsibility of the customer
For full details, please see our Return Policy.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo of the issue.
We will offer a suitable solution such as replacement or refund.
Liability
Whimsy Moon is not liable for:
- Indirect or consequential damages
- Delays caused by shipping carriers
- Improper use of products
Our liability is limited to the value of the purchased product.
Privacy
Your personal data is handled in accordance with our Privacy Policy.
Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
Changes will take effect immediately upon being published on the website.
Governing Law
These terms are governed by the laws of the Netherlands.
If you have any questions, feel free to contact us — we’re always happy to help