Where do you ship from?
All orders are carefully packed and shipped from the Netherlands.

When will my order be shipped?
Orders are typically shipped within 1–3 business days after purchase.

Can I change or cancel my order?
If your order hasn’t been shipped yet, please contact us as soon as possible and we’ll do our best to assist you.

I entered the wrong address, what should I do?
Please contact us immediately. If your order hasn’t shipped yet, we can update your address.

Please note that delivery times may vary during busy periods.

When will my order be shipped?
Orders are typically shipped within 1–3 business days after purchase.

Can I change or cancel my order?
If your order hasn’t been shipped yet, please contact us as soon as possible and we’ll do our best to assist you.

I entered the wrong address, what should I do?
Please contact us immediately. If your order hasn’t shipped yet, we can update your address.

Are your products handmade?
All designs are created by Whimsy Moon and carefully produced into magical little items.

What kind of stickers are they?
Our stickers are high-quality and perfect for journals, laptops, and other personal items.

Are the stickers waterproof?
They are water-resistant, but we recommend avoiding heavy water exposure to keep them looking their best.

Do you accept returns?
Yes. Under EU consumer law, you have the right to return your order within 14 days of receiving it.
Items must be unused, in their original condition, and returned in the original packaging where possible.

How do I start a return?
Please contact us within 14 days of delivery with your order number and reason for return. We’ll guide you through the process

Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

When will I receive my refund?
Once we receive and inspect your return, your refund will be processed within 5–10 business days via your original payment method.

My order arrived damaged, what should I do?
We’re so sorry! Please send us a message with a photo of the item, and we’ll make it right.

My order arrived damaged or incorrect, what should I do?
We’re so sorry! Please contact us within 48 hours of delivery with a photo of the item, and we’ll make it right.

My order hasn’t arrived, what now?
If your order hasn’t arrived within the expected timeframe, please reach out and we’ll look into it for you.

What payment methods do you accept?
We accept secure payments via iDEAL, Klarna, direct bank transfer and other options available at checkout.

Will my order be packaged specially?
Every order is packed with care and a touch of magic, like receiving a small gift in the mail 🌙

Will you be adding more products?
Yes! Whimsy Moon is just getting started. More magical items, prints, and whimsical treasures will be added soon ✨